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Cancellation policy

As a non-commercial consumer you have the right to revoke this contract within fourteen days without giving reasons.

In case of services the following applies:
The revocation period is fourteen days from the date of conclusion of the contract.

For the dispatch of goods applies:
The withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us:
WiredSense GmbH
Luruper Hauptstr. 1
22547 Hamburg
E-mail address:

of your decision to withdraw from this contract by means of a clear statement (e.g. a letter or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory.

You can also electronically complete and submit the "Return" form on our website ( If you make use of this option, we will immediately (e.g. by e-mail) send you a confirmation of receipt of the revocation.

In order to comply with the revocation period, it is sufficient for you to send notice of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse to you all payments we have received from you, including delivery charges (other than additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. We will use the same means of payment for such refund as you used for the original transaction unless expressly agreed otherwise with you and in no event will you be charged for such refund.

In case of services the following applies:
If you have requested that the Services be commenced during the withdrawal period, you shall pay us a reasonable amount equal to the proportion of the Services already provided by the time you notify us of the exercise of the right of withdrawal in respect of this Agreement in relation to the total Services provided for in the Agreement.

This applies to the dispatch of goods:
We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier.

You must return or deliver the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

This applies to the dispatch of goods:
We shall bear the costs of returning the goods.

You shall only be liable for any loss in value of the goods if such loss in value is attributable to handling of the goods which is not necessary to inspect their condition, properties and functionality.

End of the revocation instruction


Unless the parties have agreed otherwise, the right of revocation does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Revocation form


(If you want to cancel the contract, please fill out this form and send it back.)

To WiredSense GmbH
Luruper Hauptstr. 1
22547 Hamburg
via e-mail:

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:


ordered on/received on _____________________________________________________

Name of customer(s) ________________________________________________

Address of customer(s) ______________________________________________

Date, signature of customer(s) (only for paper communication)